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Have Some Questions?

Not a problem! We're happy to answer any questions you may have. To give you a headstart, we have listed some of our commonly asked questions regarding our products, service and order processes. If you can't find your question answered here, get in touch with us and we'll answer your question as soon as possible.

  • What are your UK delivery charges?

    Delivery charges differ per your location and order size. With every order quote, we will provide you with a detailed overview of shipping costs and timeframes, outlining any further shipping specifications if there are any. All of our deliveries are tracked with our select courier with a quick and trusted service from our warehouse to your preferred location. We aim to complete and send out all our orders within 5 working days from artwork approval.

  • Do you offer international deliveries?

    Yes, we ship and deliver internationally. Delivery charges and lead times vary depending on the country. We will advise pricing and lead time depending on the size of the order and delivery location.

  • How long does delivery take?

    How fast your order is shipped depends on the complexity of your order, the speed of artwork approvals and how urgent your order is. We aim to send our orders within 5 working days of approval. Should you need a quicker turnaround, get in touch with our team and we will see what we can do.

  • Can I ship my order to different addresses?

    Yes, we can send out orders to various delivery addresses for a small surcharge per address. If you do not have a portal (Online Brand Partnership) set up with us, get in touch with your account manager who will arrange the delivery for you, or get in touch with our team before ordering. 
     

  • What is your returns policy?

    If a product has arrived to you faulty, either branded or plain stock, we will replace the item free of charge. Due to the nature of our business, any item branded and sized correctly is not eligible for return as this item has been customised and supplied as per the agreed order specifications and can’t be returned to the manufacturer. Plain stock items can usually be returned and replaced if the sizing doesn’t fit. We would advise that you request samples to avoid any unnecessarily large returns. Return requests must be made within 28 days of receiving your order for the return to be deemed eligible.

  • When can I expect my refund?

    We will process your refund within 14 days, paid back into the account you originally paid with. Once the refund has been processed, it can take 3-5 working days for your bank to add the funds to your account.

  • How do I order products?

    There are several simple and hassle-free ways for you to order. An order can be placed through our online shop, browse our clothing or merchandise ranges today, or you can reach out to our team by calling +44 (0) 113 256 0217 / or emailing [email protected]

  • I need a product that I can't find on your website, can you source it?

    We will more than likely have what you’re looking for! Our website showcases our best sellers only, which account for around 15% of the total products available. We do also offer bespoke production should you require unique clothing and merchandise. For such bespoke orders, to fulfil the demand, large / bulk quantities will be required - our team can provide you with more information. Please contact us to discuss what you’re looking for and we will aim to quote you within 24 hours.

  • What decoration method is best for my order?

    This depends on what the product is, the complexity of the design going onto it and the use of the product. Our expert team of account managers will be able to advise you on the best option to suit your needs and price point. We also have a useful decoration guide that you can familiarise yourself with and reach out to our team with further questions.

  • I want to provide my own garments; can you price me on just decoration cost?

    Sure! We can decorate your garments and charge you for just the decoration. Please note that we are not liable to replace the garment(s) in the event that the garment(s) are damaged, for example post-production washing.

  • Can I request product samples?

    Yes, we can offer samples of clothing free of charge if they’re returned to us in the same condition within 14 days and at your carriage cost. For business gifts, most are free of charge using the above conditions, but some will be billed depending on the supplier. We will always notify you if there is a sample charge before shipping the sample.

  • Where can I find the sizing charts?

    Sizing charts can be located on the product page. If the product isn’t on our website sizing can be provided to you alongside your quote. Any further product information you require we can also send to you.

  • Will I receive a proof before my order is processed?

    We always offer a proof for new products and decorations you have been quoted for. For previously ordered items being reordered, you will not receive a proof by default. Should you require a proof for repeat orders, please let us know, and we can arrange for one to be emailed for your approval. Please note that your order will be held pending approval if a proof has not been approved.

  • What is the lead time on my order?

    Lead time differs depending on products, branding method and delivery address, but as a guide please see below. Please note the below is based on delivery to a UK mainland address, lead times will differ if the delivery address is outside this area.

    1. Plain stock: 1-2 working days
    2. Branded clothing: 3-5 working days from proof approval
    3. Branded business gifts: 5-15 working days from proof approval

    We will always confirm your lead time on your quote before you place the order and on your order confirmation.

  • How do I pay for my order?

    You can pay for your order by card, PayPal or Google Pay. Please note that if you are a new customer, we may request pro-forma payment on your first two orders to help build a trusting relationship with you. If you require payment terms on account, we can do this at 30 days net, agreed with your account manager.

  • Which embroidery machine is the best?

    When it comes to embroidery machines, Tajima is widely regarded as one of the best in the industry. Tajima machines deliver consistent embroidery results every time. Pairing these machines with Madeira threads, known for their exceptional quality, ensures the highest standard of embroidered products. The combination of Tajima machines and Madeira threads ensures we consistently produce detailed and durable embroidered clothing and promotional items that meet and exceed client expectations.

  • Are embroidery machines easy to use?

    With the correct training, embroidery machines are easy to use under the right circumstance; they require a high level of skill and experience to operate effectively. Here at Involution, we have an experienced department of embroidery experts who has perfect the art of quality embroidery. As your brand partner, we also have an in-house digitisation team to ensure your logo or design can seamlessly be decorated through embroidery onto your choice of item, for the best production output. This process involves converting your design into an embroidery-ready format which then allows our team of embroidery specialists to frame your item and run the machines to product your perfectly personalised item.
    With professional handling, you can expect precision, consistency, and high-quality embroidered products every time. Our team have many years of experience in operating the machines, knowing the best settings to use. They are also experienced in assessing thread tension and knowing the ideal high-speed rotation to run the machine at, reducing any possible flaws.

  • What is embroidery in clothing?

    Embroidery is a style of decoration that involves stitching decorative designs onto fabrics using a thread and needle. Using embroidery allows for a high level of personalisation as it can incorporate logos, text and even images. By choosing specific designs, colours, and placements, you can create unique and customised garments. Whether it’s adding a company logo to uniforms, monograms to personal items, or embroidered designs to fashion pieces, embroidery enhances the aesthetic appeal and identity of clothing. Some of our most popular choices include embroidered hoodies and polo shirts, as well as embroidered jackets and beanies, and we can even do embroidered jeans. The versability of items you can decorate and its durability makes embroidery a popular choice for both branding and personalisation.

  • Are embroidered clothes expensive?

    The cost of embroidery will depend on two factors that we will touch on below, but before that, all embroidery orders will be subject to a £25 set-upcharge.

    1. Size of design: Designs that are large and complex will need more stitches which will increase the overall cost. This is because we charge by stitch count
    2. Unit order: Ordering in bulk can significantly reduce the cost per item. This is because the set-up process, which includes digitising the design and preparing the embroidery machine, is a one-time cost (£25) spread across multiple items, alongside the standard charge per stitch count. Therefore, if ordering in small amounts, print may be a more cost-effective decoration method

  • Is it OK to wash embroidered clothes?

    Yes, it is perfectly fine to wash embroidered clothes however, we have put together some points to consider for maintaining the quality of your garments (these are only recommendations; and we do encourage you to look at the garment wash instructions also)

    1. Gentle Cycle: Where relevant, use the gentle or delicate cycle on your washing machine
    2. Water Temperature: Wash embroidered items in cold water or low heat to prevent shrinking and colour fading
    3. Detergent: Use a mild detergent to avoid harsh chemicals that can damage the threads. We don’t recommend fabric softeners
    4. Inside Out: Turn the garment inside out to protect the embroidery from friction and direct contact with other items

    When it comes to ironing, we would also recommend ironing the garment inside out and ideally avoiding the embroidered area to prevent the flattening of the threads as well as scorching (can cause a shine to the design). At Involution we use high-quality embroidery threads, such as those from Madeira which are designed not to bleed. These threads are colourfast, meaning they maintain their vibrant colours even after repeated washes. However, it's still advisable to avoid hot water and high heat drying, as these can cause colours to fade over time.

  • Do you have a stitch limit?

    Technically, we don’t have a stitch limit and we have even decorated a garment with a design of up to 100,000 stitches before! So, the opportunities are great. However, we do set dimension limitations to ensure we only deliver the best embroidered designs to you, as outlined below.

    Embroidery size guide - what size can we embroider logos?
    1. Left/right chest maximum recommended size is 115 x 110mm
    2. Front/back maximum recommended size is 230 x 220mm
    3. Short sleeve maximum recommended size is 100 x 90mm
    4. Long sleeve maximum recommended size is 90 x 200mm
    5. Beanies and caps maximum recommended size is 115 x 55mm

  • I bought something from another company, it was a mess, how can I be sure yours won’t be?

    We're thrilled to hear you may be considering us to help you grow your brand. There are multiple reasons you can trust us here at Involution:

    1. Top-Quality Materials: We exclusively use Madeira threads, known for their exceptional quality, durability, and vibrant colours
    2. Advanced Machinery: Our embroidery team use Tajima machines, renowned for their precision and reliability
    3. Expertise: Our team comprises skilled professionals with extensive experience in embroidery. We take pride in our attention to detail and commitment to excellence in every project and item we decorate
    4. Quality Control: We have rigorous quality control processes in place. Every piece we produce undergoes thorough inspection multiple times, from checking in your stock, during production, after production and again as your bagged for shipping; our checkpoints ensure our high standards are met before it reaching you

  • How many colours of thread do you have?

    We stock around 100-150 different colours of Madeira threads on-site, ensuring a wide range of vibrant and high-quality options for your embroidery needs. Additionally, we have access to Madeira's extensive collection of over 400 colours, including speciality threads like Pantone-matched colours, metallics, fluorescents, and even glow-in-the-dark options! Amongst the range is the Classic Rayon Viscose thread, offering a high sheen and is available in 422 colours, while the Polyneon Polyester thread comes in 433 colours, including those resistant to bleach and harsh washing conditions, making them ideal for industrial use.

  • What designs can you embroider?

    We can embroider a wide variety of text-based designs, from simple names and initials to detailed fonts and slogans. Whether it's for personalising garments, creating branded apparel, or adding special messages to gifts. Alongside this, we can do image-based designs. From animals to cartoons or quirky patterns, we can also embroider these onto your garments. Simply send us your designs for our digitisation team to set up, and we can you craft the perfect embroidered item with your design.

    With our in-house production, we can cater to both bulk and low volume orders, whether you need a small run of custom items designed or a large batch of personalised staff uniforms, we have you covered. With our day and night production, we can produce hundreds of embroidered garments an hour, delivering to an industry-leading turnaround time. We’ll go above and beyond to help you with your embroidery order, and whilst we can do a huge range of embroidery designs and positioning for you, we wouldn’t recommend embroidering designs bigger than 230mm(w) x 220m(h), or designs with a heavy gradient.

  • Can I change my embroidery design or colour?

    If your order has not gone into production, we may be able to amend your order but there is no guarantee. Please get in touch with our team as soon as possible to see how we can help by calling us on +44 (0) 113 256 0217 or emailing [email protected].

  • What is the lifespan of embroidery

    Embroidery is a durable and long-lasting decoration method for your clothes in today’s market, whether it’s a lifestyle choice or workwear requirement. The lifespan of embroidery can be many years with the correct care. We use high-quality threads, such as those from Madeira as well as top of the range embroidery machines from Tajima. This ensures only the best quality is sewn into your garments.

    However, there are a few factors that you should consider when it comes to the longevity of your garment:
    1. Fabric choice: The choice of the fabric used for your order will have an impact on the longevity of your embroidered garment. We recommend using materials that will support the thread of embroidery, such as a high GSM cotton. Another factor is opting for low-cost or premium garments – our friendly sales team can offer their assistance to help you choose what is best for your desired outcome
    2. Environment: If you work in tough or oily working environments, for example with machinery or in engineering, tears or snags will reduce the longevity of the garment, as well as dirt, oily and greasy deposits
    3. Washing:  We recommend that you follow the wash guide to maximise the lifespan of your embroidered garments, as this will prevent threads from becoming loose or damaged, as well as maintaining their shape and colour on the bespoke item

  • What types of embroidery are available?

    We offer two types of embroidery:
    1. 3D puff embroidery adds a three-dimensional effect to the design by using a foam underlay that raises the stitches, giving the embroidery a textured, elevated look. This technique is popular for creating bold, eye-catching designs, often used on hats and outerwear
    2. Standard flat embroidery is the most common type of embroidery. It involves stitching the design directly onto the fabric, creating a flat, smooth finish. This type of embroidery works well with all types of garments that you can embroider on

  • Where can I get a t-shirt printed?

    Here at Involution, we specialise in printing, founded in 1999, we have accumulated 25 years of print perfection to help us best deliver your printing needs. We specialise in DTF, DTG, screen and transfer print. We work with a variety of brands to deliver the best products in the printing industry.

  • What are the different types of print you offer?

    Here at Involution, we offer a wide range of printing options for your branded clothing and promotional merchandise. Our friendly team are always available to explain the print decoration methods to you or help understand which option is best for you.

    1. DTF Printing: DTF printing is ideal for a variety of fabrics and blends, making it highly versatile. It is perfect for detailed, colourful designs that require high resolution. This method is suitable for any size order of prints due to its quick setup and production times, making it a cost-effective choice for most businesses.
    2. Transfer Printing: Transfer printing is great for one-off items or small batch production, offering quick setup and flexibility. There is no set-up or minimum order charge. It handles both block and detailed designs well with colourful designs and gradients reproductions, up to medium-sized designs.
    3. Screen Printing: Screen printing is most cost-effective for large quantities due to its scalable process. This method is ideal for bold, solid-coloured designs with fewer colours, such as logos and simple graphics, where strong colour contrast is crucial.
    4. DTG Printing: DTG printing is ideal for small runs and detailed designs as the artwork is reproduced and printed directly onto the fabric. This allows for colourful and virtually any photo quality designs to be printed delivered on a large surface area. It is also an eco-friendlier printing method with water-based inks.

  • Where can I print on t-shirts?

    You can print practically anywhere on the t-shirt, excluding the seam. This includes both the left or right sleeve and the front or the back. Typically, the largest print size we can create is an impressive 430mm x 500mm on the front or the back. This allows for a great branding opportunity for your business.

  • What inks are used for printing?

    For our DTF prints, we use the industry-leading inks from INKBANK. The textile pigment ink delivers picture-perfect colours, longevity and a soft feel on fabrics; all of which are important features for a personalised end product. It is eco-friendly, having earned the OEKO-TEX® Eco Passport certification, reassuring it meets high environmental and safety standards and that it is free from harmful substances. This makes it our preferred choice for safe and sustainable textile printing.

  • How to wash printed items

    When it comes to printed clothing, we recommend you follow the wash guide below:
    1. Wash inside out, this will protect the integrity of the print against the washing machine
    2. Wash with similar clothing, items such as heavy towels could damage the print
    3. Do not use bleach or harsh chemicals as this will cause fading and peeling to your printed clothing
    4. Use a cold wash or low heat setting (30 degrees) to prevent shrinkage, damage and peeling; opt for a a low-speed setting to reduce damage
    5. We advise hand washing, when possible, to minimise damage

  • Can you tumble dry printed items?

    Ideally, no. We do not recommend tumble drying your printed clothing as they can cause wear and tear to the print on your clothing. However, if you must tumble dry, do so carefully at a low temperature and on a shorter drying cycle. We would recommend you hang or air dry printed clothing. 

  • How long will print last on my clothing

    Printed clothing can last you many years with wear, however, this does depend on several factors. The longevity of printed clothing predominantly comes down to how well you care for them; for example washing and drying. If you wash your printed clothing daily on high temperatures, your print is more likely to peel or fade than washing your clothing occasionally on low temperatures. To minimise this, wash your printed clothing inside out with a gentle hand wash or opt for a cold or low temperature (30 degrees) wash cycle with minimal spinning.

  • How to print pictures on t-shirts

    At Involution, we can help you print your desired picture on the garment of your choice. Are you wanting a photo of your pet printing on a t-shirt or perhaps a picture of your favourite food or person printed? We can help you with this! On our website, choose the garment you would like to personalise, select the decoration position and simply upload your image onto the garment. Alternatively, you can upload your design at a later stage or email our team to find out how we can best assist you.

  • What fabrics are best for printed uniforms?

    Polyester, cotton blends, and performance fabrics are ideal for printed uniforms. These materials hold prints well and are comfortable for daily wear. Here at Involution, we supply a huge range of clothing and workwear items. With the support of our workwear and print experts, we can offer our guidance, sample garments and print swatches to create the ideal printed uniform range for your team and industry.

  • Do you offer design services?

    Yes, we have an in-house design team ready to assist you. Whether you need help creating a new design for a leaflet or refining an existing one, we're here to help. We have supported many of our clients from developing exciting branded material for marketing events, promotional giveaways, or branded product ranges for staff and customers.

  • Do you offer printed merchandise?

    Absolutely! We provide a wide range of printed merchandise, including posters, leaflets, flyers, pens, business cards, travel mugs, tote bags and much more. Our goal is to help businesses like yours stand out and leave a lasting impression. Printed merchandise is a fantastic way to promote your brand. For example, handing out branded pens and business cards at networking events can make your business memorable. Posters and flyers are excellent for advertising upcoming events or promotions. We’ve seen businesses transform their visibility at trade shows by giving away custom printed leaflets and promotional items. It’s these small touches that create connections and can make a big impact.

  • What artwork formats do you accept?

    If we are converting your logo into an embroidery a JPEG, PNG, TIFF, PDF, EPS or AI file will suffice. For any other decoration method, we require vectorised artwork in PDF, EPS, AI or TIFF format. For screen printing please ensure your Pantone colours are added to the vectorised artwork file. If you don’t have the required artwork, we can set this up at a one-off cost of £25 excl. VAT. Please note that you own any files we have set up on your behalf and we can send them to you upon request.

  • Will I receive a proof before my order is processed?

    We offer proofing for any new product / decoration. If you’ve ordered the product before we won’t send a proof as standard. This is done to reduce your lead time. If you wish to have a proof on any repeat orders, please let us know and we will send one for your approval.

    If we send you a proof your order will be kept on hold until your proof is approved.