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Have Some Questions?

Not a problem! We're happy to answer any questions you may have. To give you a headstart, we have listed some of our commonly asked questions regarding our products, service and order processes. If you can't find your question answered here, get in touch with us and we'll answer your question as soon as possible.

  • What Are Your UK Delivery Charges?

    Delivery charges differ per your location and order size. With every order quote, we will provide you with a detailed overview of shipping costs and timeframes, outlining any further shipping specifications if there are any.

    All of our deliveries are tracked with our select courier with a quick and trusted service from our warehouse to your preferred location. We aim to complete and send out all our orders within 5 working days from artwork approval.

  • Do You Offer International Deliveries?

    Yes, we ship and deliver internationally.

    Delivery charges and lead times vary depending on the country. We will advise pricing and lead time depending on the size of the order and delivery location.

  • How Long Does Delivery Take?

    How fast your order is shipped depends on the complexity of your order, the speed of artwork approvals and how urgent your order is. We aim to send our orders within 5 working days of approval. Should you need a quicker turnaround, get in touch with our team and we will see what we can do.

  • Can I Ship My Order To Different Addresses?

    Yes, we can send out orders to various delivery addresses for a small surcharge per address.


    If you do not have a portal (Online Brand Partnership) set up with us, get in touch with your account manager who will arrange the delivery for you, or get in touch with our team before ordering. 

     

  • What Is Your Returns Policy?

    If a product has arrived to you faulty, either branded or plain stock, we will replace the item free of charge. Due to the nature of our business, any item branded and sized correctly is not eligible for return as this item has been customised and supplied as per the agreed order specifications and can’t be returned to the manufacturer.

    Plain stock items can usually be returned and replaced if the sizing doesn’t fit. We would advise that you request samples to avoid any unnecessarily large returns.

    Return requests must be made within 28 days of receiving your order for the return to be deemed eligible.

  • When Can I Expect My Refund?

    We will process your refund within 14 days, paid back into the account you originally paid with. 

    Once the refund has been processed, it can take 3-5 working days for your bank to add the funds to your account.

  • How Do I Order Products?

    There are several simple and hassle-free ways for you to order.

    An order can be placed through our online shop, or you can reach out to our team by calling or emailing: +44 (0) 113 256 0217 / [email protected]

  • What Is The Lead Time On My Order?

    Lead time differs depending on products, branding method and delivery address, but as a guide please see below. Please note the below is based on delivery to a UK mainland address, lead times will differ if the delivery address is outside this area.

    • Plain stock: 1-2 working days

    • Branded clothing: 3-5 working days from proof approval

    • Branded business gifts: 5-15 working days from proof approval

    We will always confirm your lead time on your quote before you place the order and on your order confirmation.

  • How Do I Pay For My Order?

    You can pay for your order by BACS, card or PayPal.

    Please note that if you are a new customer, we may request pro-forma payment on your first two orders to help build a trusting relationship with you.

    If you require payment terms on account, we can do this at 30 days net, agreed with your account manager.

  • What Artwork Formats Do You Accept?

    If we are converting your logo into an embroidery a JPEG, PNG, TIFF, PDF, EPS or AI file will suffice. For any other decoration method, we require vectorised artwork in PDF, EPS, AI or TIFF format. For screen printing please ensure your Pantone colours are added to the vectorised artwork file. If you don’t have the required artwork, we can set this up at a one-off cost of £25 excl. VAT. Please note that you own any files we have set up on your behalf and we can send them to you upon request.

  • Will I Receive A Proof Before My Order Is Processed?

    We offer proofing for any new product / decoration. If you’ve ordered the product before we won’t send a proof as standard. This is done to reduce your lead time. If you wish to have a proof on any repeat orders, please let us know and we will send one for your approval.

    If we send you a proof your order will be kept on hold until your proof is approved.

  • I Need A Product That I Can't Find On Your Website, Can You Source It?

    We will more than likely have what you’re looking for! Our website showcases our best sellers only, which account for around 15% of the total products available. We do also offer bespoke production should you require unique clothing and merchandise. For such bespoke orders, to fulfil the demand, large / bulk quantities will be required - our team can provide you with more information.

    Please contact us to discuss what you’re looking for and we will aim to quote you within 24 hours.

  • Can I Request Product Samples?

    Yes, we can offer samples of clothing free of charge if they’re returned to us in the same condition within 14 days and at your carriage cost. For business gifts, most are free of charge using the above conditions, but some will be billed depending on the supplier. We will always notify you if there is a sample charge before shipping the sample.

  • Where Can I Find The Sizing Charts?

    Sizing charts can be located on the product page. If the product isn’t on our website sizing can be provided to you alongside your quote. Any further product information you require we can also send to you.

  • Will I Receive A Proof Before My Order Is Processed?

    We offer proofing for any new product / decoration. If you’ve ordered the product before we won’t send a proof as standard. This is done to reduce your lead time. If you wish to have a proof on any repeat orders, please let us know and we will send one for your approval.

    If we send you a proof your order will be kept on hold until your proof is approved.

  • Do You Offer Pick & Pack?

    Yes, absolutely. We offer an organised and effective Pick and Pack service.

    For more information on our fulfilment service and how we can support you, click here.

  • Can You Store Pre-Existing Stock?

    Yes, we will happily take on your pre-existing stock and help store it. Alongside that, we will also help you effectively manage and reduce your levels too.

  • Do You Offer Custom Relabelling?

    We do indeed offer a relabelling service. If you are looking to have custom labels created for your clothing, please get in touch with us to discuss your options.