Our Quality Assurance Promise

Involution Ltd is committed to providing a best-in-class service to our customers with our quality-assured products and services including the supply and decoration of quality branded clothing, PPE, POS, promotional products and print.

Our policy is to deliver exceptional quality in our product and service offering and review our standards and processes to seek continuous improvement to exceed customer expectations.

Within our team of highly trained experts, we provide ongoing training to ensure that we exceed the expected service, utilising their expertise as subject matter specialists to deliver a smooth process for our customers.

To support this, we are committed to creating a work environment that is safe, inclusive and motivating for employees to develop, learn and strive for our high standards and passion for quality encompassed throughout all aspects of the company.

To maintain our exceptional service, our in-house system and processes have been tailored and optimised to support our quality assurance requirements and manage all activity to deliver a professional and consistent solution.

We have invested in a robust lesson-learned culture to ensure all elements of our business are subject to continuous improvement. Involution Ltd is committed to measure and analyse any internal and external issues utilising root cause analysis to ensure that we develop a solid solution.

Our approach is one of partnership between the various elements of the supply chain with a single focus of ensuring that any issues (no matter where the root cause lies) are resolved quickly and effectively.

The suppliers we work with are also registered with BPMA (British Promotions Merchandise Association), the professional body representing the promotional products industry in the UK and Ireland, responsible for its service excellence and compliance.

With our commitment to improving our quality performance, we target and measure our advancement in all aspects of our products and services. As part of this measure, we will also comply with specific legal requirements regarding the product or service we supply.
This will be reviewed annually to ensure the quality continues to reflect the aims and objectives of Involution Ltd.